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Resources
and services

Here are some local resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.

Services

 

Get help in a crisis

 

If you're having a crisis, call us right away at 1-855-221-5656 (TTY: 711). We'll connect you to resources for help.

 

If you’re thinking of hurting yourself or someone else, get help right away. Call the new national Suicide Prevention Lifeline at 988 or go to the nearest hospital. 

 

No matter what time of day, you’re not alone. There are resources in place to help you in a crisis.

Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-221-5656 (TTY: 711) and choose the Nurse Line option. 

If you don’t have a ride to an appointment, we’ll help you get one. Rides to and from medical services we cover, like doctor visits, dental care and behavioral health care are free. We also cover some non-medical rides, like rides to job interviews or food banks. You can call Access2Care at 1-866-252-5634 to schedule your ride. Be sure to schedule it at least three business days before you need it.

 

Learn more about rides

Careforth is a no-cost program and app for caregivers of eligible members. The program includes coaches and experts who can provide support, resources and tools for caregivers.
 

The coaches can help caregivers:

  • Get answers to their questions about caregiving

  • Learn about caregiving topics (through videos, articles and audio)

  • Find resources and support

  • Get tips and advice in tough times

  • Have someone to talk when they need somebody to listen

  • Help them find balance between caregiving and other parts of their life

  • Learn to manage self-care

  • Manage the stress and strain of caregiving (coaches understand challenges of being a caregiver) 

Those who are eligible can use the program on their computer, tablet or phone. Caregivers can get support 24 hours a day, 7 days a week, plus access to online info and other helpful tools.
 

Need to sign up or learn more about the Careforth program? Visit the Careforth website. Or you can call these numbers:
 

Need language help? Just call 1-855-221-5656 (TTY: 711). You can get:

 

  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation

  • Interpreter services for your medical visit (be sure to call 48 hours before your visit)

  • Info in another format, like audio, large print and braille

  • Materials in other languages if your primary language isn’t English

Your community resources

Caring and helpful resources are just around the corner. These include groups that provide education, training and support for you. Here’s a list that you and your family can use.

Use this search tool to get help finding free or reduced-cost resources, including:

 

  • Food and supplies

  • Housing

  • Health and wellness services

  • Legal services

Find resources

 

You can also call  211 to find similar support.

We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:  

 

COVID-19 info and updates

Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Kansas offers programs that can help. Here are a few resources you’ll want to check out:

 

Kansas resources

 

 

National resources

 

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

 

If someone is hurting you, reach out for help by calling: 

 

 

For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.

Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.

 

Just check out these resources to help you get started:

 

Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

 

You can also find help and support through these resources: 

 

 

We work with our local partners to ensure you get the support you need. 

 

Here’s a list of Kansas resources you might find useful:

 

 

Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get support. 

 

Just check out these resources to learn more:

 

Learn more about early childhood education. You can also find a Head Start near you.

WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Kansas WIC program provides these services at no cost:  

 

  • Ayuda con preguntas sobre la lactancia materna

  • Remisiones a agencias

  • Healthy food, like fruit and vegetables   

  • Sugerencias para una alimentación saludable

  

You can call WIC to see if you and your child can use the service: 1-785-296-1320. Or visit the WIC website for more info. 

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

Kansas can have flash floods, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones.

 

Learn more about preparing for a disaster

Cultural competency promotes ways to bridge differences between one’s own culture and the culture of others. To achieve this, we come up with practices, skills and behaviors to ensure that all members receive services that are respectful and responsive to their needs.
 

Members are to receive covered services without concern about things, like their:
 

  • Race, ethnicity or national origin

  • Ability to speak English

  • Religion

  • Género

  • Age

  • Mental or physical disability

  • Sexual orientation

  • Genetic information or medical history 

  • Ability to pay  

Aetna Better Health® expects providers to treat all members with dignity and respect as required by federal law. This includes:
 

  • Honoring member’s beliefs

  • Being sensitive to cultural diversity

  • Fostering respect for member’s cultural backgrounds  

 

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance, such as Medicaid.

 

Cultural Competency policy (PDF) 

Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

Boys Town National Hotline is a trademark of Boys Town.

Questions?

Just call 1-855-221-5656 (TTY: 711).  We’re here for you 24 hours a day, 7 days a week.

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