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Our training

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and serve your community.



Just call Provider Experience at 1-855-221-5656 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM. 

Getting started

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including webinars, periodic provider newsletters and bulletins, and so much more.


Questions about joining our network? Just visit the join our network page for more information.


You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us at 1-855-221-5656 (TTY: 711).


Quick reference guide (PDF)


Provider manual (PDF)


New provider training and resources

Take part in a session and we’ll share helpful information, including:


• Contract requirements and amendments

• Special needs of the members served by the provider

• Service coverage guidelines

• Prior authorizations

• Billing procedures and claim submission

• How to learn more about your provider portal and other information


How to join

You can register to join an orientation training session. If you have questions, you can email us. Or call 1-855-221-5656 (TTY: 711). 


Upcoming sessions

  • July 12, 2023, 9 AM to 10 AM

  • September 27, 2023, 10 AM to 11 AM

  • November 29, 2023, 10 AM to 11 AM


You can join the rest of our provider community by attending our provider town halls.


How to join

You can register to join a town hall. Just choose a date to register.

Upcoming sessions

Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).





Availity® training


The Provider Portal is an online tool that lets us communicate health care information directly to  providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.


You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.


Get training on Availity

Setting up your account with Availity (PDF)

Other training, materials and resources


You can take part in our provider refresher course to review helpful information including:

  • Requisitos de contratación y enmiendas

  • Members’ special needs and how you can serve them

  • Pautas de cobertura de servicios

  • Autorizaciones previas

  • Procedimientos de facturación y presentación de reclamaciones

  • How to find more resources and information

Staff can also answer any of your questions about other topics, such as the provider portal.

How to join a training session

All sessions are held virtually. You can register to join a Provider 101 Refresher training session. Just choose a date for an upcoming session.


Upcoming sessions

Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).

We strongly encourage all providers to learn more about cultural competency. Patient satisfaction and positive health outcomes are directly related to good communication, in a culturally competent manner, between a member and their provider.  

Providers should receive education about topics, such as:

  • The reluctance of certain cultures to discuss mental health issues and the need to proactively encourage members from such backgrounds to seek support

  • The impact that a member’s religious and/or cultural beliefs can have on health outcomes (example: belief in non-traditional healing practices)

  • Health illiteracy and the need to provide patients with understandable health information (example: simple diagrams, communicating in the vernacular, etc.)

  • History of the disability rights movement and the progression of civil rights for people with disabilities

  • Physical and programmatic barriers that impact people with disabilities accessing the right care

More about cultural competency

How to join a training session

You can register to join a cultural competency training session.

Upcoming sessions

  • June 14, 2023, 10 AM to 11 AM
  • September 13, 2023, 10 AM to 11 AM
  • November 8, 2023, 10 AM to 11 AM

Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).

More resources

Cultural competency plan (PDF)

Cultural competency training presentation (PDF)


EPSDT services are a comprehensive array of prevention, diagnostic and treatment services for low-income infants, children and adolescents under age 21 (as specified in Section 1905(r) of the Social Security Act). The EPSDT benefit is more robust than the Medicaid benefit for adults and is designed to assure that children receive early detection and care, so that health problems are averted or diagnosed and treated as early as possible.

We’re committed to ensuring that the children we serve will receive health care they need when they need it, in the right setting. Our webinar covers all aspects of an EPSDT exam including best practices related to EPSDT services.


How to join a training session

You can register to join an EPSDT training session. Just choose your preferred session date to register.

Upcoming sessions


Questions? You can email Robin Simmons. They’ll help answer any questions you may have about the webinar.


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website

You can find more information about training on the HEDIS page.

Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics. 

When and how can you share info about patients you’re treating for mental health conditions?

What are some ways to address social determinants of health challenges?

Where can you learn more about the HIPAA privacy rule?

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Also of interest: