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Questions?
Just call Provider Experience at 1-855-221-5656 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.
Getting started
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Getting started
When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including webinars, periodic provider newsletters and bulletins, and so much more.
Questions about joining our network? Just visit the join our network page for more information.
You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us at 1-855-221-5656 (TTY: 711).
New provider training and resources
Take part in a session and we’ll share helpful information, including:
• Contract requirements and amendments
• Special needs of the members served by the provider
• Service coverage guidelines
• Prior authorizations
• Billing procedures and claim submission
• How to learn more about your provider portal and other information
How to join
You can register to join an orientation training session. If you have questions, you can email us. Or call 1-855-221-5656 (TTY: 711).
Upcoming sessions
July 12, 2023, 9 AM to 10 AM
September 27, 2023, 10 AM to 11 AM
November 29, 2023, 10 AM to 11 AM
You can join the rest of our provider community by attending our provider town halls.
How to join
You can register to join a town hall. Just choose a date to register.
Upcoming sessions
- June 9, 2023, 9 AM to 10 AM — register for this date
- November 30, 2023, 10 AM to 11 AM — register for this date
Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).
Availity® training
The Provider Portal is an online tool that lets us communicate health care information directly to providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.
You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.
Other training, materials and resources
You can take part in our provider refresher course to review helpful information including:
Requisitos de contratación y enmiendas
Members’ special needs and how you can serve them
Pautas de cobertura de servicios
Autorizaciones previas
Procedimientos de facturación y presentación de reclamaciones
How to find more resources and information
Staff can also answer any of your questions about other topics, such as the provider portal.
How to join a training session
All sessions are held virtually. You can register to join a Provider 101 Refresher training session. Just choose a date for an upcoming session.
Upcoming sessions
April 24, 2023, 10 AM to 11 AM
July 19, 2023, 10 AM to 11 AM — Register to join
September 20, 2023, 10 AM to 11 AM — Register to join
November 22, 2023, 10 AM to 11 AM — Register to join
Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).
We strongly encourage all providers to learn more about cultural competency. Patient satisfaction and positive health outcomes are directly related to good communication, in a culturally competent manner, between a member and their provider.
Providers should receive education about topics, such as:
The reluctance of certain cultures to discuss mental health issues and the need to proactively encourage members from such backgrounds to seek support
The impact that a member’s religious and/or cultural beliefs can have on health outcomes (example: belief in non-traditional healing practices)
Health illiteracy and the need to provide patients with understandable health information (example: simple diagrams, communicating in the vernacular, etc.)
History of the disability rights movement and the progression of civil rights for people with disabilities
- Physical and programmatic barriers that impact people with disabilities accessing the right care
More about cultural competency
How to join a training session
You can register to join a cultural competency training session.
Upcoming sessions
- June 14, 2023, 10 AM to 11 AM
- September 13, 2023, 10 AM to 11 AM
- November 8, 2023, 10 AM to 11 AM
Questions? Just email us. Or call 1-855-221-5656 (TTY: 711).
More resources
Cultural competency plan (PDF)
Cultural competency training presentation (PDF)
EPSDT services are a comprehensive array of prevention, diagnostic and treatment services for low-income infants, children and adolescents under age 21 (as specified in Section 1905(r) of the Social Security Act). The EPSDT benefit is more robust than the Medicaid benefit for adults and is designed to assure that children receive early detection and care, so that health problems are averted or diagnosed and treated as early as possible.
We’re committed to ensuring that the children we serve will receive health care they need when they need it, in the right setting. Our webinar covers all aspects of an EPSDT exam including best practices related to EPSDT services.
How to join a training session
You can register to join an EPSDT training session. Just choose your preferred session date to register.
Upcoming sessions
- May 18, 2023, 12:00 PM to 12:30 PM — register for this date
- August 17, 2023, 12:00 PM to 12:30 PM — register for this date
- November 16, 2023, 12:00 PM to 12:30 PM — register for this date
Questions? You can email Robin Simmons. They’ll help answer any questions you may have about the webinar.
Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.
You can find more information about training on the HEDIS page.
Kansas Department for Children and Families: mandated reporter training request
International Accreditors for Continuing Education and Training (IACET)
Accreditation Council for Continuing Medical Education (ACCME)
Case Management Society of America (CMSA)
Administración de Servicios de Abuso de Sustancias y Salud Mental (SAMHSA)
American Society of Addiction Medicine (ASAM)
Suicide Prevention Resources Center
Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.
When and how can you share info about patients you’re treating for mental health conditions?
What are some ways to address social determinants of health challenges?
Where can you learn more about the HIPAA privacy rule?
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).