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Keep your information current

Keeping your details up to date in our directories helps members find the right information about you and your practice. This also helps ensure that you receive timely payment, communications, reminders and more. 

Why keep current?

Why keep current?

Connect with members

Help our members find you and connect with you for the care they need.


Get paid faster

Avoid claims payment delays when we have all your correct information on file. 


Stay accurate

Ensure current and future members have the right information about your practice. 

You can update your provider information

The best way you can update your provider information is by sending a written maintenance request to the Kansas Medical Assistance Program (KMAP). You can request to make updates to your provider information, including:


  • New service locations for an existing contracted TIN

  • Change of name, address, phone number, fax and office hours 

  • Specialty, hospital affiliations, board certifications and other details


You can send your written maintenance request to KMAP in one of three ways:


By fax

Fax your request to 785-266-6112.


By email

Email your request to KMAP.


By mail

Send your request to:


Kansas Medical Assistance Program

PO Box 3571 

Topeka, KS 66601 




Kansas Medical Assistance Program

6511 South East Forbes Avenue 

Topeka, KS 66619

You can end or change your participation in the network

Depending on how you’re contracted with Aetna Better Health®, we’ll either end your individual contract or your participation from a group agreement. You’ll need to first contact the state (KMAP) and then notify us if you’re ending your contract for any of these reasons: 


  • Moving to a new state 

  • Changing your group participation within the same address 

  • Retiring 

  • Provider deceased  

  • No longer employed  


You or the requestor will need to have this information ready: 


  • Requestor’s first and last name 

  • Requestor’s title (example: office manager) 

  • Requestor’s email address 

  • Provider’s first and last names, and middle initial

  • Address (including city, state and ZIP code) 

  • TIN

  • National provider identifier (NPI) number 

  • Aetna® provider ID number (if known)

  • Termination effective date 

  • Reason for termination 



You can call Provider Experience at 1-855-221-5656 (TTY: 711) We’re here for you Monday through Friday, 8 AM to 5 PM.

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