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Aetna Better Health® of Kansas

Health plan no longer active

As of January 1, 2025, Aetna Better Health® of Kansas will no longer provide services to KanCare members. The Kansas Department of Health and Environment (KDHE) and the Kansas Department for Aging and Disability Services (KDADS), together known as KanCare, will move all Aetna Better Health of Kansas members to their choice of a KanCare managed care organization (MCO).

Miembros

You won’t lose your health coverage. KDHE will let you know when it’s time to choose a new plan. It will start on January 1, 2025. Learn more about these plan changes (PDF). 

Questions about your plan? Visit the KanCare website to learn more about Medicaid plans. 

You can still use your Member Portal or find any materials and forms you may need on our site.

If you believe you earned an incentive for a health action in 2024 but have not received your gift card, email ABHKS_QM_OPERATIONS@aetna.com for assistance.

Proveedores

Our contract with KDHE expired at 11:59 PM CT on 12/31/2024. We’re no longer receiving and processing authorizations and new admission notifications. You still have access to the full provider site through December 31, 2025.  

Questions about claims or other provider topics? You can read more in the provider notice (PDF) and transition bulletin (PDF). 

Or check your provider manual (PDF) for common provider topics. You can also call Provider Experience at 1-855-221-5656 (TTY: 711). We're here for you Monday to Friday, 8 AM to 5 PM.

You can still find pages you need, like:

Portal para proveedores de Availity

Reclamaciones

Grievances and appeals

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